CALGARY — WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic — the first airline to offer full refunds for all flights.
The company says the refunds will be in the original form of payment, rather than a credit for future flights as it had been previously offering.
The Calgary-based company says it will begin on Nov. 2 to contact eligible passengers, starting with those who flights were cancelled at the onset of pandemic last spring.
It asks passengers not to contact the company to avoid overloading its contact centre.
Refunds are expected to take six to nine months.
WestJet Vacations guests will continue to follow the process already established.
“We are an airline that has built its reputation on putting people first,” said Ed Sims, WestJet president and CEO.
“We have heard loud and clear from the travelling public that in this COVID world they are looking for reassurance on two fronts: the safest possible travel environment; and refunds."
This report by The Canadian Press was first published Oct. 21, 2020.
The Canadian Press
